To see which physicians and hospitals participate in your PPO search their online provider directories or call them at the number listed in the Contacts page of this site. 

When you receive care, your doctor's office usually takes care of filing your claim.  However, to ensure your claim is sent to the proper address you must show your doctor's receptionist or billing department your ID card.  

It is important that you ask that they update their computer records with the claim address information shown on the back of the card.  

Medical, Dental and Vision Claim Mailing address:

A&I Benefit Plan Administrators

If your provider bills you directly, you'll need to submit that bill for processing. For your convenience in sending in your provider bills you can print a claim form from this web site or obtain one from your human resources department.

A Preferred Provider Organization (PPO) is a network of health care providers that deliver their services at negotiated "preferred" rates. When care is received from a PPO provider, there are generally higher benefits coverage, lower out-of-pocket expenses, and no claim forms. 

Your plan uses different PPO networks.  The PPO you use depends on where you live.  

• Oregon and SW Washington: Providence Preferred Network
  
  
• Washington Residents (except those in S.W. Washington): First Choice Health Network

Seek qualified help immediately.  You and your family members are covered for emergency medical services anywhere, 24 hours a day.

An emergency is a sudden and unexpected onset of an injury or serious illness that, if not treated immediately, may result in serious medical complications, loss of life or permanent impairment of bodily functions. Some examples include (but are not limited to) chest pains, loss of consciousness, excessive bleeding, broken bones, loss of breathing or convulsions.

In an emergency, call for emergency assistance or go to the nearest hospital emergency room immediately. You, your family or your doctor must call Innovative Care Management within 48 hours or on the first business day following a weekend or holiday in the event of an admission to a hospital. 

When prompt medical attention is needed in a non-emergency situation, that's called "urgent" care.

Examples of urgent care needs include ear infections, sprains, high fevers, vomiting and urinary tract infections. Call your regular doctor if you're able. If you or a covered family member experience a severe medical condition and time is critical or you're away from home, seek care at the closest facility. Or contact your PPO for help in locating the closest participating provider. If the urgent care provider participates in your PPO, you'll have the advantage of in-network benefits levels for your covered services. 

Be aware that urgent situations are not considered to be emergencies.

No. If you need to see a specialist, you're free to choose any qualified doctor, inside or outside the PPO network. You're always covered. Although referrals are never required, the doctor providing your primary care can probably make some helpful suggestions as to which type of specialist you should see.

Your out-of-pocket costs may be lower if you see an in-network specialist.