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A&I Benefit Plan Administrators, Inc., and your health plan are pleased to announce new and improved on-line health plan information available November 1, 2005. We’ve upgraded our on-line resources so you have access to even more details for reviewing your benefit plan information, claims status, eligibility, out-of-pocket expenses, and more!
This new site will provide you with the same information you’re used to, but through a new interface and with additional features we’re sure you’ll like.
As of November 1, 2005, the NetRecall system will no longer be available.
For increased security and protection of your personal health information,
all participants must complete the account setup process for access to
the new on-line claim and eligibility system. The
account set up process must be completed by the enrolled member. Dependents
are
not
authorized
to
set up an account and
A&I
is not able to grant access to dependents. Follow the instructions
for first time users below in order to begin the account application
process.
**Requires Internet Explorer 5.5 or Higher**
| Getting Started |
| First Time Users |
| Frequently Asked Questions |
- Click on On-line
Claim Status Link
- Click on the link for “Employees”
- Click on the words “New User? Click Here to Sign Up.”
You will come to a welcome screen where you will be asked to enter the following required information for automated account setup:
- Member SSN and Member ID
- Member Last Name, First Name, Middle Initial
- Date of birth
- Member home address including ZIP Code
- Member Email address
- Member contact phone number
Confirmation
The next step in the set up process is verification of the information
you have provided. You will be contacted by email within 2 business days.
This notification will be sent to the provided email address when the verification
process has been completed and your account has been activated. You will
not be able to view claims until this process has been completed and you
have received your confirmation. If you do not receive this notification
within three business days, please contact A&I at 503-224-0048, ext 1651
or 800-547-4457, ext. 1651 for assistance.